Your questions, answered with care
Your care matters to us, and so does your peace of mind. Below are answers to the questions we hear most often from new clients.
What to know before you get started
Your questions, answered with care
What to know before you get started
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Growing Together
Your care matters to us, and so does your peace of mind. Below are answers to the questions we hear most often from new clients.
Frequently Asked Questions
Whether you're exploring therapy for the first time, returning after a break, or referring someone in your care, we're glad you're here.
We've organized our most commonly asked questions by topic to help you quickly find the information you're looking for.
Jump to Section:
Getting Started
Established Clients
Office Location & In Person Therapy
Telehealth & Virtual Therapy
Couples Therapy
Trauma Therapy
For Community Professionals
Getting Started
How do I become a new client?
Getting started is simple. Complete our online contact form and provide a general overview of what brings you to therapy. We are currently accepting new clients for telehealth appointments and have limited availability for in-person sessions. You can find our contact form here.
Taking the first step toward therapy can feel exciting, overwhelming, or somewhere in between. Here's what you can expect as you begin working with Growing Together Counseling & Healing.
What types of clients do you work with?
Growing Together Counseling & Healing provides therapy for adults, teens, couples, and families. Therapy for our adult clients is available both in person and virtually, depending on the therapist. At this time, therapy for teens, couples, and families is only offered virtually.
Our therapists work with clients experiencing a wide variety of concerns, including anxiety, depression, trauma and PTSD, relationship challenges, grief, life transitions, stress, self-esteem, and feeling stuck. You don't need to know exactly what's "wrong" to benefit from therapy. If you're feeling overwhelmed, disconnected, or simply looking for support as you navigate life's challenges, that is what we are here for.
How are new clients matched with a therapist?
Once we receive your inquiry, our administrative assistant, Emily, will be in touch to welcome you and gather any additional information that may be needed. We carefully review the information you share to determine which therapist may be the best fit for your needs.
When making a recommendation, we consider your goals for therapy, any specialties or therapy approaches you're looking for, scheduling availability, insurance coverage, and whether you prefer virtual or in-person sessions.
If you've reviewed our therapist bios and have a first or second therapist preference, we'll take that into consideration whenever possible. If you're not sure who would be the best fit, we're happy to help guide you.
do you accept insurance?
Yes. Growing Together Counseling & Healing is in network with several insurance plans, and accepted insurance varies by therapist. We also offer private pay appointments.
Our practice is in network with HealthPartners, Cigna, Blue Cross Blue Shield, Medica, UMR, and UnitedHealthcare. Please be aware that accepted insurance plans vary by therapist.
For the most up-to-date information about accepted insurance plans, private pay fees, HSA/FSA payments, please visit our Fees page here.
If you're interested in using out-of-network benefits, we're happy to provide you with a superbill that you may submit to your insurance company for potential reimbursement.
Established Clients
How do I contact my therapist
If you're an established client, please contact your therapist directly with any scheduling questions or administrative needs. We do not have a full-time on-site receptionist, so reaching out to your therapist directly is the fastest way to get the help you need.
During your first session, your therapist will review how to contact them directly, including their communication preferences and the best way to reach them between appointments.
In most cases, your therapist's email address is their first name followed by @growingtogetherllc.com (for example, leah@growingtogetherllc.com). You can also find each therapist's email address on their bio on the About page of our website.
If you are unable to reach your therapist, please email us at hello@growingtogetherllc.com, and we'll be happy to assist you or help connect you with your therapist.
Whether you need to make a scheduling change, access your client portal, or have questions between appointments, we're here to help. Below are answers to some of the most common questions from current clients.
How do I cancel or reschedule an appointment?
If you need to cancel or reschedule an appointment, please contact your therapist directly. Please do not reply to your automatic appointment reminder from TherapyNotes. Replies to automated TherapyNotes emails are not delivered to your therapist's inbox, and your therapist will not receive your message.
How do I access the client portal?
You can log in to your TherapyNotes Client Portal to join telehealth appointments, update your payment information, complete paperwork, review appointment details, and access other important practice information.
Portal Login for Established Clients: https://www.therapyportal.com/p/growing2022/
If you're unable to log in, your therapist can help reset your password.
What if I need help outside of business hours?
Growing Together Counseling & Healing does not provide 24/7 crisis services. If you are experiencing a mental health emergency or are concerned about your safety or the safety of someone else, please call 911 or go to your nearest emergency room.
If your need is not urgent, please contact your therapist directly. During your first session, your therapist will discuss their communication preferences outside of sessions and provide clear expectations regarding how and when they may be available to respond between appointments.
If you need to contact the practice owner directly, you may reach Leah at leah@growingtogetherllc.com. Leah responds to messages Monday through Friday during regular business hours.
Office Location & In Person Appointments
Where is your office located?
Growing Together Counseling & Healing is located at:
625 Commerce Drive, Suite 116
Hudson, WI 54016
Free parking is available directly outside the building.
Planning an in-person appointment? Here's what to know before you arrive.
What should I do when I arrive?
Please enter through the front entrance of the building and have a seat in the waiting area just inside the main entrance. Please do not come directly to our office suite. Your therapist will greet you in the waiting area at your scheduled appointment time.
Do you have a receptionist?
While Growing Together has the support of our lovely administrative assistant, Emily, we do not have a full-time on-site receptionist who will greet you upon arrival.
Once you arrive, simply have a seat in the waiting area, and your therapist will greet you at your scheduled appointment time.
Is in-person therapy available?
Many of our therapists offer in-person appointments in our Hudson, Wisconsin office, while others provide virtual services only. Whether a therapist offers in-person, telehealth, or both is listed at the top of each therapist's bio. If you have a preference for in-person or telehealth sessions, please let us know when you reach out, and we'll do our best to match you with a therapist who meets your needs.
Telehealth & Virtual Appointments
Do you offer online therapy?
Yes. Many of our therapists offer secure telehealth appointments using a HIPAA-compliant video platform. Virtual therapy provides the same thoughtful, personalized care as in-person sessions and can be an effective option for a wide range of concerns, including anxiety, depression, trauma, relationship challenges, life transitions, and personal growth.
Telehealth makes it possible to receive compassionate, high-quality therapy from the comfort and privacy of your own space. Whether you're balancing a busy schedule, live farther from our office, or simply prefer meeting virtually, we're here to make the process simple and accessible.
Who can receive telehealth services?
Our therapists are licensed to provide telehealth services in the states where they hold an active professional license. Because licensing laws vary by state, you must be physically located in a state where your therapist is licensed at the time of your appointment. Our therapists are licensed to provide telehealth services in Wisconsin and Minnesota.
If you're unsure whether you're eligible for virtual therapy, we're happy to help answer your questions before scheduling.
What do I need for a telehealth appointment?
All you'll need is a computer, tablet, or smartphone with a reliable internet connection, a camera, and a microphone. We also recommend choosing a quiet, private space where you feel comfortable talking without interruptions.
Your appointment link will be available through your TherapyNotes Client Portal. We recommend logging in a few minutes before your appointment to make sure your audio and video are working properly.
Is telehealth as effective as in-person therapy?
Yes. For many people, telehealth can be just as effective as in-person therapy. Meeting virtually allows you to receive the same compassionate, personalized care while offering greater flexibility and convenience.
Many clients appreciate being able to attend therapy from the comfort and privacy of their own home, avoid travel time, fit appointments more easily into their workday, or continue therapy while traveling within a state where their therapist is licensed. For some, meeting from a familiar environment can also make it easier to relax and open up during sessions.
Ultimately, the best choice depends on your preferences, lifestyle, and therapeutic needs. Whether you choose in-person or virtual therapy, our goal is to create a safe, supportive space where meaningful growth and healing can occur.
Couples Therapy
How do I know if couples therapy is right for us?
Couples therapy isn't just for relationships in crisis. Many couples seek therapy to improve communication, strengthen their connection, navigate major life changes, or better understand recurring patterns in their relationship. Whether you're facing a specific challenge or simply want to invest in your relationship, therapy can provide tools, insight, and support to help you move forward together.
Every relationship faces challenges from time to time. Whether you're hoping to improve communication, rebuild trust, navigate a life transition, or simply feel more connected, couples therapy can provide a supportive space to better understand one another and strengthen your relationship.
What can we expect during our first couples therapy session?
Your first session is an opportunity for your therapist to get to know both of you, understand your relationship history, and learn about the challenges and goals that brought you to therapy. Together, you'll begin identifying patterns within your relationship and discuss what you hope to accomplish through the therapy process.
Do both partners need to attend every session?
In most cases, both partners attend couples therapy sessions together. Depending on your therapist's approach and your unique situation, there may be times when individual sessions are recommended as part of the treatment process. If this becomes appropriate, your therapist will discuss it with you and explain how it fits into your overall goals for therapy.
Do you accept insurance for couples therapy?
We do not accept insurance for couples therapy. Couples counseling is offered as a private pay service because insurance generally requires treatment to focus on one identified client's mental health diagnosis rather than on the relationship itself.
Private pay allows the work to remain centered on the needs, goals, and patterns within your relationship without requiring one partner to be identified as the patient.
Our couples therapy rates range from $160 to $200 per session, depending on the therapist.
Trauma Therapy
How do I know if trauma therapy is right for me?
You don't need to have experienced a single major traumatic event to benefit from trauma therapy. Many people seek trauma-informed therapy for anxiety, relationship challenges, people-pleasing, perfectionism, chronic stress, or feeling "stuck" without realizing those patterns may be connected to past experiences. Your therapist can help determine whether a trauma-focused approach may be beneficial for your unique needs.
Healing from trauma looks different for everyone. At Growing Together, our therapists use a variety of evidence-based, trauma-informed approaches to help clients process difficult experiences, reduce distressing symptoms, and build a greater sense of safety, resilience, and connection. Your therapist will work with you to determine the approach that best fits your unique needs and goals.
What is accelerated resolution therapy (ART)
Accelerated Resolution Therapy (ART) is an evidence-based trauma therapy that uses eye movements to help the brain process distressing memories and reduce the emotional intensity connected to them. Many clients experience meaningful relief in as few as one to five sessions, though everyone's healing process is unique. ART can be helpful for trauma, anxiety, grief, phobias, and other distressing experiences. You can learn more about Accelerated Resolution Therapy (ART) here.
What is emdr?
Eye Movement Desensitization and Reprocessing (EMDR) is a well-established, evidence-based therapy designed to help the brain process traumatic or distressing experiences that may feel "stuck." Through guided bilateral stimulation, EMDR helps many clients reduce the emotional impact of difficult memories so they no longer feel as overwhelming in everyday life. You can learn more about EMDR here.
What is Brainspotting?
Brainspotting is a trauma therapy that uses specific eye positions to help access and process experiences stored deep within the brain and body. By combining focused attention with a supportive therapeutic relationship, Brainspotting can help clients process trauma, reduce emotional distress, and increase resilience. You can learn more about Brainspotting here.
For Community Professionals
How do I refer a client to Growing Together?
To help us make the best possible therapist match, we ask that clients complete our contact form as thoroughly as possible while being mindful of sensitive protected health information. This gives us the information we need to connect them with the therapist who is the best fit for their needs. You can find our contact form here.
We value collaboration with healthcare providers, schools, community organizations, and other professionals. If you're looking to connect a client with one of our therapists, we're happy to help determine whether Growing Together may be a good fit.
What are your therapists' specialties?
Our therapists bring a wide range of clinical specialties, therapeutic approaches, and life experiences to their work. As a practice, we intentionally built a diverse team so we can support clients with a variety of concerns, including trauma, anxiety, depression, relationship challenges, life transitions, substance use, ADHD, and more. Our clinicians utilize a variety of evidence-based approaches, including CBT, psychodynamic therapy, EMDR, Brainspotting, ART, IFS, and other trauma-informed modalities.
Because each therapist has their own areas of expertise and therapeutic style, we encourage you to explore our therapist profiles to learn more about each clinician. If you're unsure who may be the best fit for your client, we're always happy to help make a recommendation.
Do your therapists collaborate with other providers when a client is receiving care from multiple professionals?
Absolutely. With a client's written consent and a signed Release of Information, our therapists are happy to collaborate with physicians, psychiatrists, primary care providers, school staff, dietitians, occupational therapists, and other members of a client's treatment team when it is clinically appropriate.
